Customer Awareness Program

iTunes Gift Card Phishing Fraud

Social engineering and impersonations continue to play a part in financial fraud. 

Thieves are putting their extensive criminal skills to work to get their hands on your hard-earned money and they're getting more & more creative. The current go-to scam involves iTunes gift cards and a ruse to impersonate an executive of a business, and sometimes even the CEO. These criminals use intimidation, urgency, and false authority to persuade you to buy gift cards for them. 

Here's how it works:
They send an email saying something along the lines of:

“Hi [your name here],
Are you in the office? I need you to get something done for me ASAP."


Once you’ve responded and let them know you’re available to assist, the imposter instructs you to obtain multiple iTunes gift cards for clients, or for other work-related reasons. They often insist that they are currently in a meeting and can’t talk at the moment, prompting you to reply back via email.

Don’t fall under pressure and hand these criminals your organization’s money! Here are some things to look out for, and think about, should you find yourself in a situation such as this:

1. Do you recognize the email address?

*Even if the address appears to come from your domain, question its authenticity.

2. Do you usually receive specific requests such as this, or is it an unusual inquiry?

*Protect your organization by calling the executive who the email seems to have come from to validate the request. NOTE: call them using a phone number you already have, not one found in the potentially fraudulent email. You might be thinking, "there's no way I'm calling the CEO on their cell phone", but even if the request is authentic and they are actually in a meeting, hopefully they will respect your efforts of due diligence. 

You work hard for your company to succeed and your vigilant efforts to thwart these thieves will contribute to your continued success.


Remember that Ozona Bank will never request identifying information, account information, or Online Banking password information via email. If you have any questions regarding the validity of a phone call or email requesting account information, please call Ozona Bank Customer Service prior to responding to the request for information.

  1. Main Office (Ozona): 325 - 392 - 1300
  2. Wimberley: 512 - 847 - 8200
  3. San Marcos: 512 - 754 - 2600
  4. San Antonio:  210 - 319 - 3500

Other resources regarding types of fraud, prevention, and reporting:

The Internet Crime Complaint Center (IC3) - a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).

Federal Deposit Insurance Corporation (FDIC) Identity Theft & Fraud Web Site 

Anti-Phishing Working Group - The Anti-Phishing Working Group (APWG) is a non-profit global pan-industrial and law enforcement association focused on eliminating fraud, crime, and identity theft that results from phishing,pharming, malware and email spoofing of all types.

STOPFRAUD.GOV – The Financial Fraud Enforcement Task Force Federal Trade Commission TC Consumer & Privacy Resources 

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